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Accessibility statement for Supplier Registration

This accessibility statement applies to Supplier Registration, including the Dynamic Purchasing System service (on the supplierregistration.cabinetoffice.gov.uk domain). Contracts Finder (on the contractsfinder.service.gov.uk domain), which uses Supplier Registration for registration, sign-in and account management, has its own accessibility statement. 

This website is run by the Crown Commercial Service (part of the Cabinet Office). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of our online forms are difficult to navigate using a screen reader
  • input fields are not correctly associated with questions
  • some checkboxes and radios cannot be selected using just a keyboard
  • you cannot use the CPV code picker using just a keyboard
  • you cannot use the header menu on small screens using just a keyboard
  • some dialogue modals are not announced by screen readers
  • some error messages are not read by screen readers
  • some list and filter headings are not read by screen readers
  • password strength is not read by screen readers
  • you cannot download reports using just a keyboard
  • you cannot start a live chat using just a keyboard
  • some pages have poor colour contrast
  • some pages do not use the correct focus order, or have additional or missing focus elements
  • some filters and tab contents are not shown when highly magnified
  • you may need to scroll horizontally when pages are highly magnified
  • tables are not correctly described by screen readers
  • you cannot skip the page header
  • some elements are announced as clickable by screen readers when they are not
  • some heading elements are not consistent 
  • radios are not correctly grouped
  • reviewing selected options is difficult using a screen reader
  • bullets and checkboxes are not aligned with text when highly magnified
  • some buttons, links and tab controls are not correctly identified
  • it is not indicated whether some questions are mandatory or optional
  • some links are differentiated by colour alone
  • focus is not indicated clearly on some buttons
  • some images are not associated with text where they should be
  • some links in error summaries do not take you to the correct field
  • you will be signed out without warning after 20 minutes of inactivity
  • error summaries refer to errors without describing them
  • some error messages do not describe the required input formats
  • some status messages are not read by screen readers
  • search filters cannot be collapsed or expanded using just a keyboard
  • some expandable elements are not announced by screen readers as expanded or collapsed
  • field dependencies are not announced by screen readers
  • the purpose of some input fields is not identified
  • form error counts are not read by screen readers
  • some images do not have good alternative text
  • dashboard select menus reload the page and focus is returned to the top
  • questions are read twice by screen readers when navigating using the keyboard
  • underlined text is used for emphasis, which may be confused with links
  • fields without content are not announced by screen readers
  • some identifiers are read as single numbers by screen readers instead of digit by digit
  • some elements overlap when viewed with additional text spacing
  • you cannot control when some pages are read by screen readers

Feedback and contact information

If you cannot access information on this website, email info@crowncommercial.gov.uk

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact info@crowncommercial.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Call our service support team on +44 (0)161 413 7982.

Technical information about this website's accessibility 

The Crown Commercial Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations

The service fails the following WCAG 2.1 success criteria. We plan to fix these issues by the end of March 2021. 

  • 1.1.1 (non-text content)
  • 1.3.1 (info and relationships)
  • 1.3.5 (identify input purpose) 
  • 1.4.1 (use of color)
  • 1.4.3 (contrast (minimum))
  • 1.4.4 (resize text)
  • 1.4.10 (reflow)
  • 1.4.11 (non-text contrast)
  • 1.4.12 (text spacing)
  • 2.1.1 (keyboard)
  • 2.2.1 (timing adjustable)
  • 2.4.1 (bypass blocks)
  • 2.4.3 (focus order)
  • 2.4.4 (link purpose (in context))
  • 2.4.7 (focus visible)
  • 3.2.2 (on input)
  • 3.2.4 (consistent identification)
  • 3.3.1 (error identification)
  • 3.3.2 (labels or instructions) 
  • 3.3.3 (error suggestion) 
  • 4.1.2 (name, role, value)
  • 4.1.3 (status messages) 

Preparation of this accessibility statement

This statement was prepared on 21 September 2020.

This website was last tested on 1 September 2020. The test was carried out by Cognizant. 

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