Help

I have not received my activation email, what should I do?

Answer Check your junk and spam mail folders and if the activation email is not there go to the ‘Forgotten your password?’page from the sign in page.   Background To complete your user registration on the platform you must first verify your email address by using an activation linkthat wil…

How do I register my organisation?

Answer In order to register your organisation on the Supplier Registration Service please go to the 'Home' page and select the appropriate 'Register' option.Please note that this platform has been created for suppliers and buyers to use.A supplier is a company or organization that sells or supplies…

What should I do if I can't find my D-U-N-S Number?

Answer Go to the 'I can’t find my organisation' page from the registration search results.   Background The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. If your organisation is not yet listed with Dun & Bradstreet and you do not have a D-U-N-S Number, y…

What is the difference between a password and a passphrase?

Answer A password is a short character set of mixed digits. A passphrase is a longer string of text that makes up a phrase or sentence.   Background A password or passphrase is used to provide access to secure information. A password must include a mix of CAPITAL and lowercase letters, be great…

What should I do if my activation fails?

Answer Make sure you are providing correct details against required sections and if the Caps Lock key is pressed. If this did not help, go to the ‘Forgotten your password?’ page from the sign in page.   Background To complete your user registration on the platform you must first verify your…