Help

How do I register my organisation?

Answer Go to the 'Register' page from the 'Home' page.   Background Each unique trading entity must register on the platform as an organisation before users from that organisation can sign in. The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. Dun & Bradstr…

What should I do if I can't find my D-U-N-S Number?

Answer Go to the 'I can’t find my organisation' page from the registration search results.   Background The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. If your organisation is not yet listed with Dun & Bradstreet and you do not have a D-U-N-S Number, y…

I have not received my activation email, what should I do?

Answer Check your junk mail folder and if the activation email is not there go to the ‘Forgotten your password?’ page from the sign in page.   Background To complete your user registration on the platform you must first verify your email address by using an activation link that will be ema…

What should I do if my activation fails?

Answer Go to the ‘Forgotten your password?’ page from the sign in page.   Background To complete your user registration on the platform you must first verify your email address by using the activation link that will be emailed to you. This process is used to ensure that your user account is…

Should I ever write my password down?

Answer No, you should never write your password down.   Background If you write your password down, somebody could find this and there is a chance that they could access your account and your information. You should also never share your password with anyone such as work colleagues. You should…