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Terms of use

This page tells you the terms of use which you agree to when you use the Supplier Registration Service Service.


By registering to use the Service you are deemed to have accepted these terms and conditions.


1. Introduction

1.1 These Terms of Use between the Crown Commercial Service (the Buyer) and you (the Supplier) govern the access and use of Supplier Registration Service (the System) by the Supplier's Users.

1.2 The aim of the System is to provide supplier organisation information which can then be accessed by UK Public Sector buyers (the Buyer Community) for the purposes of supply chain management.

1.3 The System enables the Supplier to complete and submit multiple questionnaires (known as SAQs) on a range of subjects including, but not limited to, sustainability, information security/assurance, SME supply chain spend, contracts, product and service standards as well as providing the Supplier with the ability to create an organisation Profile.

1.4 All members of the Buyer Community shall have access to a Supplier's submitted Profile. All other submitted SAQs shall only be visible to members of the Buyer Community that have an appropriate Licence to view the data and have an accepted Relationship with the Supplier.

1.5 The System also provides single sign on functionality for other government systems such as Contract Finder. The login details created by a Supplier or Buyer when they register on Supplier Registration Service will be used to access such other systems.

1.6 The System is provided by NQC Ltd (NQC) and licensed to the Buyer. These Terms of Use (amongst other matters) govern access to and the use of the System by the Supplier's Users. The Supplier acknowledges that by a Supplier's User accessing the System, the Supplier agrees to be bound by these Terms of Use.

1.7 The Supplier shall only use the System to update their organisation information in accordance with these Terms of Use (as updated from time to time on the SID4GOV website) and any additional terms notified via the System. In the event that there is any conflict between these Terms of Use and any such additional terms, then the provisions of such additional terms shall take precedence over these Terms of Use.

1.8 When an entity is both a Supplier and a member of the Buyer Community (for the purpose of managing its own suppliers) the relevant rights and obligations both as Supplier and as a member of the Buyer Community under these Terms of Use shall apply to it.


2. Access

2.1 The Buyer grants to the Supplier, free of charge, access to the System (via the Supplier's Users) for the purpose of providing organisational information about the Supplier which will be uploaded stored and retrieved from the System by the Buyer and members of the Buyer Community (and their respective Users), subject to these Terms of Use.

2.2 The level of access by a member of the Buyer Community (and its Users) to the System and the Supplier information contained in it may be varied from time to time by the Buyer and/or by NQC in accordance with arrangements entered into between them and that member.

2.3 The Buyer and/or NQC in their absolute discretion reserve the right to suspend or remove a Supplier's Users access to the System (and/or to block or remove access to some or all of the Supplier's details contained in it) without notice at any time.

2.4 NQC and the Buyer each separately reserve the right to suspend, change, vary, limit or remove a member of the Buyer Community's (and its Users') access to the System if any of the following events occur:

2.4.1 that member or its Users commit a material breach of any of its obligations under these Terms of Use; and

2.4.2 that fails to remedy, or persists in, any breach of any of its obligations under these Terms of Use after having been notified to remedy or desist such breach within a period of ten (10) Working Days

2.4.3 that member fails to pay any fee due in respect of its access to licensed SAQs or Datasets within the System

2.5 NQC and the Buyer each separately reserve the right to suspend access to the System to the Supplier or to any or all members of the Buyer Community without notice for technical or legal reasons at any time.


3. Registration

3.1 To be granted access to the System, the Supplier and each member of the Buyer Community must register each person which they wish to be a User by providing the required registration data.

3.2 Login and password are strictly personal to the User and non-transferable. The Supplier and each member of the Buyer Community shall each ensure that its Users do not divulge or disclose their password to third parties. In the event that the Supplier or the Buyer Community member or any of their Users become aware that a password may have been divulged, disclosed or discovered by any third party, they shall immediately notify the Buyer.

3.3 The Supplier and the Buyer Community member shall each designate one individual User from their organisation to manage access to the System by other Users (User Manager).

3.4 The Supplier and the Buyer Community member must immediately inform the Buyer in the event that a User leaves its employment or no longer requires access to the System. The Buyer retains the right to deactivate a User login and password if there has been no access for a period of ninety (90) days.

3.5 The registration details (login and password) created by the Supplier or Buyer will be used to enable access to other government systems such as Contracts Finder.


4. Supplier's obligations

4.1 The Supplier shall ensure that it and all its Users comply with these Terms of Use (as updated from time to time on the SID4GOV website) and any additional terms notified via the System. In the event that there is any conflict between these Terms of Use and any such additional terms, then the provisions of such additional terms shall take precedence over these Terms of Use.

4.2 The Supplier shall use all reasonable care and skill in performing its obligations under these Terms of Use.

4.3 The Supplier shall provide its Users with the equipment and software needed to access and use the System.

4.4 The Supplier shall use best endeavours to protect the System from viruses when being accessed and used by its Users.

4.5 The Supplier shall use the System for lawful and proper purposes only and shall, in any event, comply with all relevant laws, regulations and codes of practice within the UK or other jurisdiction from which its Users access the System.

4.6 In particular, the Supplier agrees that it (and will procure that its Users) will not:

4.6.1 manipulate any information supplied on the System in a manner that would lead to inaccurate, misleading or discriminating presentation of information being displayed;

4.6.2 post, transmit or disseminate any information on or via the System which is or may be harmful, obscene, defamatory or otherwise illegal;

4.6.3 use the System in a manner which causes or may cause an infringement of the rights of any other; and

4.6.4 use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the System, including uploading or making available files containing corrupt data or viruses via whatever means.

4.7 The Supplier agrees that its Users shall act as authorised agents for and on behalf of the Supplier in submitting and updating organisation information on the System.

4.8 The Supplier shall be responsible for any unauthorised, false or fraudulent information that is submitted using one of its Users login and password.

4.9 The Supplier represents and warrants that the information it provides under this Terms of Use will be as accurate and complete as possible and shall accurately represent the Supplier's capabilities. Where estimated or approximate data is provided by the Supplier as part of an SAQ within the System, the Supplier shall have the opportunity to explain the nature of the data provided as part of the data collection process.


5. Buyer and buyer community obligations

5.1 Each member of the Buyer Community shall procure that all its Users comply with these Terms of Use and that they each observe all the obligations concerning use of the System and information contained or derived from it set out in these Terms of Use.

5.2 Each member of the Buyer Community who obtains information about the Supplier from the System will keep all such information confidential, use such information only for the purposes envisaged by these Terms of Use, will not pass any such information to third parties except where such disclosure is required by law, and will destroy any copies (including electronic and hard copies) of the same as soon as the terms of its Licence do not extend to access to and use of the same.

5.3 Each member of the Buyer Community agrees not to adapt, alter or create a derivative work from any of the material contained in the System or use it for any other purpose other than supply chain management within the UK public sector.

5.4 Except as permitted above, each member the Buyer Community undertakes not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of the System without the prior written permission of the Buyer or in accordance with the Copyright, Designs and Patents Act 1988.

5.5 Each member of the Buyer Community undertakes to ensure that the Supplier is informed when the information the Supplier has provided on the System is to be used for purchase pre-qualification purposes, and to provide the opportunity for the Supplier to confirm and or update their Profile; and to ensure that the most up to date Profile from the Supplier is used.


6. Use of product or service categories

6.1 The Supplier may choose to identify Product or Service Categories in the Profile within the System. These are a means by which the Supplier can identify to the Buyer the categories that it is seeking to provide business in.

6.2 The Buyer and/or the members of the Buyer Community may use the Supplier's Product or Service Categories to identify suppliers that might have an interest in a particular requirement, and to alert them to any upcoming opportunities.

6.3 The Supplier acknowledges that the Buyer does not guarantee that the Supplier will be invited to each and every requirement related to a Supplier's Product or Service Categories. The Supplier acknowledges that they retain responsibility for checking the OJEU (and other such information sources) and identifying upcoming opportunities of interest for themselves.


7. Intellectual property rights

7.1 All Intellectual Property Rights in the System are owned by, or are under licence to, the Buyer and/or NQC. This includes Dun & Bradstreet (D&B) D-U-N-S® Numbers and associated information.

7.2 The Supplier and its Supplier Users shall have no Intellectual Property Rights in the System, nor shall it have any rights to copy, adapt, modify or interfere with the System.

7.3 The System may include the Buyer's and/or NQC's logos and/or trade marks. The Supplier acknowledges that it may not copy or make other use of such logos and/or trade marks without prior consent.


8. Data protection

8.1 In its use and access of the System, the Supplier, each member of the Buyer Community and their Users shall comply with the Data Protection Act 1998 and all relevant regulations together with any codes of conduct and guidance issued by the Information Commissioner from time to time and they shall not do or cause or permit to be done anything which may cause or otherwise result in a breach by the Buyer or NQC of the same.

8.2 NQC Ltd, on behalf of the Buyer, will collect, hold and use personal data obtained from and about Users. The Supplier and each member of the Buyer Community shall procure the agreement of each relevant data subject to such data being collected, held and used in accordance with these Terms of Use, any relevant privacy policies and the Data Protection Act 1998.

8.3 Where the Buyer or a member of the Buyer Community may be obliged to respond to a request for information or an apparent request for information under the Code of Practice on Access to Government Information, the Freedom of Information Act 2000, the Environmental Information Regulations 2004, or similar regulations, the Buyer shall be permitted to offer such assistance to and disclose such information to the relevant authorities as they advise the Buyer as is required from time to time.

8.4 All information provided by a User will be processed according to SID4GOV's Privacy Policy, except where it conflicts with the specific provisions of these Terms of Use.


9. Limitation of liability

9.1 Nothing in these terms of Use shall be construed so as to exclude or limit liability for death or personal injury or for fraud or fraudulent misrepresentation or for any other liability which it would not be not lawful to so exclude or limit.

9.2 In no event shall the Buyer (or NQC) be liable to any Supplier, member of the Buyer Community or User for any loss or damages incurred by that person arising from the use of the System caused by:

9.2.1 An event of Force Majeure that affects the availability and/or performance of the System;

9.2.2 Incorrect use by Users of the System;

9.2.3 Connectivity failures in respect of the equipment used by the Users;

9.2.4 Breakdown of the System for a period of time not exceeding 30 Working Days.

9.2.5 Breach of these Terms of Use other than by Buyer (or NQC)

9.3 In no event shall the Buyer (or NQC) be liable to any Supplier, member of the Buyer Community or User for any indirect or consequential loss (including without limitation reputational, contingent and/or speculative losses of any kind).

9.4 In no event shall the Buyer (or NQC) be liable to any Supplier, member of the Buyer Community or User for any sum (in aggregate) greater than the greatest sum paid by such person to the Buyer and/or to NQC under the provisions of these Terms of Use in any 12 month period of use of the System (and in the event such sum is zero or otherwise less than 100 GBP then the maximum liability shall be 100 GBP).

9.5 The Supplier and each member of the Buyer Community acknowledge and accept that:

9.5.1 The Buyer and NQC reserve the right to interrupt and/or suspend the availability of the System and/or revoke access at any time without incurring any liability;

9.5.2 The Buyer and NQC provide the System on an 'as is' basis and 'as available' basis without any warranty of any kind;

9.5.3 The Buyer and NQC do not accept any liability for any information or links on the System that may refer Users to external sources.

9.6 The Supplier and each member of the Buyer Community each agree to indemnify the Buyer (and NQC) in full against all claims, demands, actions or proceedings (including legal and other professional advisers fees) made by any third party arising out of or in relation to breach of its obligations under these Terms of Use.

9.7 The Buyer does not warrant that the functions contained in the material held in the System will be uninterrupted or error free, that defects will be corrected, or that the System or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.


10. Rights of third parties

10.1 These Terms of Use shall not create any rights that shall be enforceable by anyone other than the Buyer, relevant members of the Buyer's Community and the Supplier, except that terms 1.7, 2,4,5,8, 9, and 12.1 may be enforced directly by NQC Ltd.


11. Amendments to this agreement

11.1 The Supplier and each of the members of the Buyer Community acknowledge that the Buyer reserves the right to vary or amend this Agreement by publication of an updated version of these Terms of Use or notification or message on the System or through an email or letter to the Supplier, using the email address or postal address provided on their Profile.

11.2 The amendments shall be deemed to have been accepted unless the Buyer receives, within 7 days of the date of the publication or notice under Clause 11.1, a written communication from the relevant other party expressing refusal of the amendments and its intention to cease further use of the System within the following 30 days (in which case the contact between the Buyer and the other party shall terminate without further liability on either side upon such cessation (other than for breaches prior to the date of such termination).

11.3 In any case, the other party's continued or recommenced use of the System after such a 30 day period shall represent its unconditional acceptance of the amendments in its entirety (notwithstanding any expressed refusal of the amendments and intention to withdraw).


12. Acceptable use policy

12.1 The Supplier and the Buyer Community agree to comply with the System's Acceptable Use Policy at all times and to indemnify the Buyer, NQC and any affected third parties in the event of their breach of the same.


13. General

13.1 The waiver by either party of any breach of these Terms of Use shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.

13.2 If at any time any part of these Terms of Use is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms of Use and the validity and/or enforceability of the remaining provisions of these Terms of Use shall not in any way be affected or impaired as a result of that omission.


14. Law and jurisdiction

14.1 These Terms of Use and any dispute or claim arising out of or in connection with them shall be governed by, and construed in accordance with, the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales to which the parties irrevocably submit.


15. Interpretations

15.1 The headings to clauses are inserted for convenience only and shall not affect the interpretation or construction of these Terms of Use.

15.2 Words imparting the singular shall include the plural and vice versa. Words imparting a gender include every gender and references to persons include an individual, company, corporation, firm or partnership.

15.3 The words and phrases "other", "including" and "in particular" shall not limit the generality of any preceding words or be construed as being limited to the same class as any preceding words where a wider construction is possible.

15.4 References to any statute or statutory provision shall include (i) any subordinate legislation made under it, (ii) any provision which it has modified or re-enacted (whether with or without modification), and (iii) any provision which subsequently supersedes it or re-enacts it (whether with or without modification).

15.5 All references in these Terms of Use to Clauses are to the clauses to these Terms of Use and references to Sections are to sections of these Terms of Use unless otherwise stated.


16. Definitions

'Buyer Community' means buyers within all UK Public Sector organisations.

'Confidential Information' means secret, confidential, commercial, financial, marketing, technical or other information, knowhow, trade secrets and other information in any form or medium whether disclosed orally or in writing before or after the date of these Terms of Use, together with any reproductions of such information in any form or medium or any parties of this information.

'Confidential' means that the information, either in its entirety or in the precise configuration or assembly of its components, is not publicly available.

'Dataset' means data imported into the System from external sources which can be accessed by the Buyer Community with the provision of a valid Licence.

'Force Majeure' means any cause affecting the performance by either the Buyer or NQC Ltd of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but without limiting the generality thereof) governmental regulations, fire, flood, or any disaster or an industrial dispute affecting a third party for which a substitute third party is not reasonably available. Any act, event, omission, happening or non-happening will only be considered Force Majeure if it is not attributable to the wilful act, neglect or failure to take reasonable precautions of the affected party, its agents or employees or the failure of either the Buyer or NQC Ltd to perform its obligations under these Terms of Use.

'Intellectual Property' means any patent, copyright, database right, moral right, design right (whether registered or unregistered), trade mark, service mark, domain name, know-how, utility model, unregistered design or, where relevant, any application for any such right, or other industrial or intellectual property right.

'Licence' provides a member of the Buying Community with the ability to view SAQs or Datasets within the System. Some SAQs or Datasets have fees associated with them.

'Product or Service Categories' shall mean those categories of goods and/or services which the Supplier has identified in the Supplier's profile in the System as being goods and/or services that Supplier would be interested in supplying.

'Profile' consists of basic information about a Supplier organisation including categories of products and service supplied, delivery locations, financials including accounts or statements of turnover, insurance certificates etc.

'Relationship' is formed between a member of the Buyer Community and Supplier to enable the member of the Buyer Community to view a Supplier's completed SAQs. The member of the Buyer Community must have a valid Licence to view the associated Supplier SAQ.

'SAQ' means Self Assessment Questionnaire and can be completed by the Supplier and shared with members of the Buyer Community when an accepted Relationship and a valid Licence is in place.

'Supplier' means an organisation that has indicated its acceptance to be bound by these Terms of Use.

'System' means the Supplier Registration Service System provided for Suppliers to share organisation details with UK Public Sector buyers.

'User' means an individual that has registered and been provided with access to the System either by the Supplier or by a member of the Buyer Community (as appropriate).

'Working Days' means 09:00-17:00 Monday to Friday in the United Kingdom and excluding Bank Holidays.

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