Clarifications
There are 211 clarifications for this DPS
97. Could you please confirm which documents have been updated/replaced since 21st October?
Attachment 2 - MI Template
Customer Needs v2.0
Schedule 1 - Specification v4.0
Answered
29/11/2021 11:45
96. We are concerned that the 'Standard OTS Training' tab on the OTS pricing matrix will not work efficiently or effectively as multiple courses could be offered within a given Learning Category, each with differing costs that impact ability to offer discounts and resits etc. How can customers evaluate the true benefit of information given on this tab?
We note from a response to another bidder that we are advised to explain the differences within the text box on this tab, but is there not a risk that customer evaluations will potentially be flawed and unfair as a standardised comparison is not possible per course?
As per previous advice we would recommend where possible you input your prices including any discount. If you feel additional explanation is need we again advise to put this in the text box provided or alternatively in the 'Additional Information / Link to course material' column on the matrix itself.
As with any bid evaluation it would be the responsibility of the buyer / customer to contact a supplier(s) to clarify any areas they are unsure about before making any award decision.
Answered
29/11/2021 11:46
95. Please would it be possible to confirm if there is a way to receive automatic updates when any clarifications questions are answered relating to this DPS and not just those raised by ourselves?
No unfortunately the system is not configured in this way.
Answered
29/11/2021 11:46
94. Please would it be possible to confirm the number of customers that have signed up to use the DPS at this stage?
No unfortunately, the registration process for SRS is not DPS specific.
Answered
29/11/2021 11:47
93. Hello. Please can you advise on how the CPV codes will be used by buyers. Can Suppliers update their CPV codes after submission of the SQ/ DPSQ ie if the scope of the learning and training services changes?
Any of the answers entered in the Selection Questionnaire, including CPV codes, are just for data capture purposes. Buyers will only be able to filter/search for suppliers using the training filters, which mirror the questions in the Registered 2 stage of the DPSQ.
No, the SQ is non updatable, only the Registered 2 stage of the DPS can be updated.
Answered
16/11/2021 07:29
92. Good morning. We would like to circulate to our existing customer network via our regular newsletter, and add a news story to our website, advising client organisations and website visitors of our appointment to the DPS. Do you have a prepared and approved form of words that we can use for this purpose?
We have a Supplier Marketing Toolkit, this includes guidance on proactive comms.
Please request a copy at peoplepillarcomms@crowncommercial.gov.uk stating RM6219 - Supplier Marketing Toolkit in the subject.
Answered
15/11/2021 12:24
91. We've been in touch with Contracts Finder to apply to be allowed to place subcontract advertisements there for DPS bids of more than £25k, as per the CCS instructions. (Joint Schedule 12, para 2) However, Contracts Finder say that we can't apply for a general permission to use the service, but to apply on a case-by-case basis, having first sought the specific authority of the buying organisation. This is going to add administrative delay to the process of preparing proposals in response to buyer requests. Please can you comment and advise? Thanks.
The clauses identified are in place to ensure CCS meets the obligations of PPN 01/18, the clause identified stems from this PPN. If further understanding is required on interpretation we recommend taking your own legal advice.
Answered
17/11/2021 08:21
90. Is there a word limit in any of the prospectuses? Also, can we include pictures/diagrams/graphics in the prospectuses, or will these not get exported and displayed to customers in the DPS?
Thanks.
Yes there is a 300 word limit per free text box and no, pictures/diagrams/graphics cannot be uploaded.
Answered
10/11/2021 16:23
89. As per the Pricing matix, Learning Categories tab (product name/description) - our product name is our course name, must we include the course name in this section too or will a description suffice?
No, just a description is fine, if you have already included the course/product name in column C.
Answered
08/11/2021 12:08
88. Please advise whether there is a word limit for the Product Name/Description section the Learning Category tab of the pricing matrix
No, there are no word limits on this sheet.
Answered
08/11/2021 12:09
87. Can you please clarify whether the RRP on the "Learning Category" tab on the pricing matrix is per individual? There is nowhere to indicate group learning/whether it is per course.
This is for you to decide, I would suggest including in the 'Additional information' column whether or not your prices are per individual or per course.
Answered
08/11/2021 12:09
86. The pricing matrix refers to DPS Order Schedule 5 - Pricing Details but the document is blank and only includes a guidance note. Can this please be addressed?
As per the guidance note in Order Schedule 5 - This Schedule is used to show any further detailed pricing information in addition to the pricing in the Order Form, as agreed by the customer and supplier. If no additional detail is required then this schedule is not used.
Answered
08/11/2021 12:10
85. Good Morning CCS Team,
As a business, we do not provide physical goods to our customers, therefore the Product Liability Insurance is not applicable to us.
Please could you confirm whether Product Liability Insurance is a mandatory requirement for the DPS, even for those suppliers who do not need to hold it for business purposes?
Many thanks
Apologies , please ignore the previous response on this. Product Liability Insurance is not a mandatory requirement for this DPS unless you are providing a product i.e. some form of IT equipment / software.
Answered
05/11/2021 11:29
84. Regarding product liability insurance at £1 Million, please could you confirm if this is a mandatory requirement? as a business we do not provide physical goods so we feel this is not relevant. Please clarify.
Apologies , please ignore the previous response on this. Product Liability Insurance is not a mandatory requirement for this DPS unless you are providing a product i.e. some form of IT equipment / software.
Answered
05/11/2021 10:43
83. Hello. DPS Schedule 5 (page5) includes an embedded Attachment 2, which is the MI Data Template. This attachment doesn't appear to be accessible. The hyperlink on the same page goes through to a login screen for reporting MI to CCS. However there is no apparent facility to create a new user for this portal, only a login for existing users. Please can you supply a copy of Attachment 2 and instructions for creating an MI Reporting user account? Thanks.
Attachment 2 - MI Template can be found in the bid pack.
Answered
05/11/2021 10:44
82. Can you please clarify the word limit for the contract example descriptions?
There is no word limit for these questions.
Answered
04/11/2021 16:03
81. Do you have specific outline of courses that would be included in each of the SOTS categories?
As a guide all Standard Off The Shelf Training courses should be immediately available to customers where no, or only minimal customisation, is required.
Answered
04/11/2021 09:26
80. We are submitting prospectuses for the Bespoke Training & the Learning Technology lots - is there any expectation to include prices in the prospectuses for these lots? Is there any expectation to include prices at all during the on boarding phase, or do we submit prices once we are live on the DPS?
No, the only pricing required for this DPS is for Standard Off The Shelf training.
Answered
03/11/2021 11:54
79. Is Part 3: NHS Requirements mandatory for this DPS?
- Please can you explain how Q158-9 are relevant to this DPS
- Is Q160 in relation to healthcare/ NHS trade bodies?
- Does Q161 refer to an occupational health service for our staff or as a market offering?
No, these are filters to indicate whether or not a provider can provide specific NHS training or not.
To ensure we provide an accurate response, please can you confirm the actual questions you are querying as each application is different depending on what has been selected.
Answered
02/11/2021 12:04
78. The specification states that suppliers must provide a helpdesk service between 08.30 to 17.30 Monday to Friday. Can you please clarify if this needs to be in place perpetually throughout the DPS as a general helpdesk? Or only if specified by the buyer as a helpdesk for individual call off contracts?
This would only be if specified by the customer for individual call offs.
Answered
02/11/2021 11:36
