1. Home
  2. DPS marketplace
Learning and Training Services


There are 156 clarifications for this DPS

167. Whilst attempting to use the Learning and Training DPS the filtering system is generating a large amount of suppliers (over 50). Is there any other way to further shortlist the suppliers, for a quicker route to market?
Unfortunately there is a problem with the filtering at the moment (NQC are investigating). If you click off and on the filter a few times it should eventually narrow down the search based on your selection.
07/09/2023 10:46
166. In the Generic Prospectus, we are receiving an error message for every free text question response box, stating "This field does not match the required format in question X" & subsequently deleting all our responses when we try to "Save and view". Is there an issue with the portal currently or please can you advise what formatting is required. We are unable to proceed without your assistance.
Please contact NQC who are our third party DPS provider. Tel: 0161 393 4191 or support@nqc.com
10/08/2023 08:13
165. As the owner of my own company, operating as a sole trader for just a few months, I have a background in the tech industry, having worked in this field throughout my entire career. The particular question in the questionnaire pertains to the Cyber Essentials certification, which comes with an approximate cost of £400. While I acknowledge the importance of cyber security and consider myself well-versed in the subject matter, the certification cost poses a challenge for me, especially considering that my primary focus will be on delivering learning and training sessions. I am reaching out to inquire if there might be any alternatives or workarounds to fulfil this requirement, given my specific circumstances.
Unfortunately Cyber Essentials Basic is a mandatory requirement for CCS DPS agreements, as per the government's requirement that all suppliers bidding for contracts involving the handling of sensitive and personal information to hold an up to date Cyber Essentials certificate. The only acceptable alternative is ISO27001 accreditation.
31/07/2023 14:33
163. In the Generic prospectus, there is a need to provide a website link to a quality assurance report. Can you please explain what this report need to contain?
This would be a link to your Quality Assurance Policy or an example Report that you would share with customers.
14/07/2023 09:11
162. I have completed an SQ for the following RM6219 Learning and Training Services DPS Profile Selection Questionnaire Reference SQ-7B4DFDS in October 2022 and it still says assessing. Can you advise if I have completed the correct SQ documents and advise of when a decision will be made?
I cannot see any reference to your application on the DPS. This may be a technical issue: you can call NQC (our service provider) on 0161 413 7982 or via email on Support@nqc.com .
30/06/2023 14:52
161. I am seeking clarification on the definition / interpretation of subcontractors (in the context of needing Cyber Essentials) - would printers (or hard copy material) be seen as a supplier or a sub-contractor, and therefore does the requirement for Cyber Essentials extend to this service?
Please visit https://iasme.co.uk/cyber-essentials for guidance on Cyber Essentials.
23/06/2023 08:34
160. Hi there, we submitted our application 7 weeks ago and it says that the status is still "assessing". Could you confirm when we can expect to hear as to whether or not or application to join the framework was successful? Thank you
Hi there, I cannot see any reference to your application on the DPS. Can you provide your SQ reference please.
08/06/2023 11:12
159. Re SQ-SS3R4P2 - I submitted our DPSQ responses and evidence on 15th May and have not received anything since. The Stage has been showing as "S" since that date. Can you please advise if you are reviewing it or am I supposed to do anything further? Many thanks
Your application is currently being assessed.
23/06/2023 08:42
158. In completing the RM6219 SQ, Part 3 and providing details of example contract, please could you advise how the point of contact provided will be contacted, and also what information will be asked of them (e.g. confirmation of work, or completion of a questionnaire/evidence of work completed)? As a matter of politeness we want to ensure contacts provided are aware of what may be required from them. Thank you.
As part of your application you just need to submit brief description of past contracts at a high level. If a customer wants to see this information, they must request access from you. CCS will not share this information without approval from your organisation and no buyers will make contact with any clients of yours.
01/06/2023 11:20
157. We have raised a ticket with NQC and spoken to CCS' Helpdesk regrading an unresolved issue with the Learning & Training questionnaire. We are unable to submit the requested evidence as all of the upload questions are mandatory, when in fact only 3 are required to be answered for the purpose of the DPS. Please can CCS confirm that it will be acceptable to upload blank documents for the evidence that is not relevant to progress to the next stages?
Yes you can upload blank documents, to proceed to the next stage but this will be assessed to ensure you have submitted the required evidence.
01/06/2023 11:16
156. I am the Finance Manager at Nudge, currently completing the Learning and Training DPS SQ. I require clarification on the following questions: Part 3: Relevant Experience - Please can you clarify, does this mean examples of any past contracts we have signed to provide the same service we are applying for, with customers not necessarily in the public sector? Part 3: Past Performance. Are you able to clarify for us what a 'performance certificate' is? I have since seen guidance that these questions should be ignored for the purpose of our application. I see the Cyber Essentials Certification is a minimum requirement, however we are already certified under ISO27001 which covers all the requirements of the Cyber Essentials Certification and more. Could you confirm if we are still required to complete the Cyber Essentials Certification or if this requirement can be waived given the above
Relevant experience is examples of where you have developed and/or delivered training to the public or private sector, so examples of past contracts are ok. Questions 150 to 154 of the SQ are not applicable to this DPS please mark the answers as N/A. If you have ISO27001 accreditation then no you do not have to have Cyber Essentials as well. Please submit your ISO27011 certificate when requested to upload Cyber Essentials.
05/05/2023 08:38
155. How do we update the compliance officer if we have already completed part of our application to be on the framework?
You can either complete your application to become Appointed and then amend this afterwards by 'Updating your DPSQ' or you will need contact NQC's helpdesk support@nqc.com or 0161 393 4191 and they should be able to assist you by manually moving you back a stage.
07/02/2023 12:13
154. Thank you for your reply. I have successfully reached the DPSQ questionnaire and have made it to the generic training services questions. I saved the generic services questionnaire and logged out. I now cannot find it again. My dashboard shows me the DPS registration 1 & 2 submissions. When I select 'continue questionnaire' I go straight to evidence submission. Can you tell me how to find the generic training services questionnaire again?
This may be a technical issue: you can call NQC (our service provider) on 0161 413 7982 or via email on support@nqc.com .
01/06/2023 11:17
153. Hello, I have completed and submitted the Selection Questionnaire but I must have made an error as I was not directed on to the DPSQ. The SQ is now no longer available. Is it possible to still complete the DPSQ? Or do I have to start another SQ in order to be able to access the DPSQ?
I cannot see your application within the L&TS DPS, but if you have responded to an SQ, this will be the generic one that is hosted on the SRS homepage. What you need to do is go to the L&TS DPS Webpage and click on the link to 'Access as a Supplier' once you are logged in, on the right hand side you should see another link under Get Started - Start Selection Questionnaire from here you should be able to copy and paste over the answers to the L&TS SQ and then you will be able to complete the DPSQ etc. If this is not the case, please contact NQC's helpdesk support@nqc.com or 0161 393 4191 and they should be able to assist you."
25/01/2023 15:43
152. In regards to the Schedule 8 - Self Audit Requirements, bidders are required to confirm orders/invoices procured that we could not do through this DPS. What are the penalties if this could have been done via the DPS? What are the implications of customers choosing not to use the DPS? If we are encouraging customers to use the DPS as opposed to their initial procurement method, this could jeopardise any potential business or cause bidders to be excluded from other public sector tender processes.
There are no penalties specifically in the core terms for not fulfilling obligations under DPS Schedule 8 but DPS Schedule 8 forms part of the contact and to not fulfil any part of it could be considered a Default. But in this context, as long as you have made a customer aware that they could have procured their requirement through the DPS that is acceptable.
04/05/2023 17:19
151. Under the Learning and Training services section for Off The Shelf prospectus data, it is required we enter the delegate mixes our organisation can provide training for. We can provide both closed and public mixes, however, some courses we can only provide on a closed basis. Is there anywhere we can stipulate this?
You cannot reference this on the OTS prospectus itself, but you can add this against a particular course on the relevant pricing matrix in the Delegate Mix or Additional Information column.
08/03/2023 15:03
150. Under the Learning and Training services section for Off The Shelf prospectus data, it is required we enter minimum and maximum number of learners to deliver training for each Delivery Mode. We have multiple courses within the Off The Shelf learning category and all have a different number of learner number requirements. Please can you advise how we can answer these questions?
You can add this information against a particular course on the relevant pricing matrix in the Additional Information column.
08/03/2023 15:04
149. Good Morning, We are at the Qualified Stage of the submission and are now required to complete the Location Prospectus. The granularity of the questions are particularly problematic due to the scope of service we offer. We are able to provide training for a minimum of 1 person and deliver all over the country, without exception. Please can CCS advise how this should be approached as the questions do not allow for this magnitude of service to be properly represented. Can CCS consider allowing for a bespoke prospectus being submitted in place of the current structure on the portal? Ultimately, we do not want this to limit the opportunities we can bid for once appointed onto the Agreement.
At the Qualified stage you are required to complete the Generic Prospectus and at least one of the service types prospectuses (Off the Shelf, Bespoke, Learning Technologies or Education Services) depending on your capabilities. In the Generic prospectus you are able to add more detail about your offering and all the response fields are free text so you can add what you see fit, we have just put some examples of questions to answer in the documents.
11/01/2023 16:17
148. Good morning, we are aware this DPS opportunity notice was published in September 2021, but last edited in December 2022 - can you please indicate what DPS documents have been updated since the published date/based on the edited notice?
The documents within the Bid Pack that have changed are: Attachment 2 - RM6219 Learning and Training Services DPS MI Template v2.0 (1).xlsx RM6219 - DPS Schedule 1 - Specification v5.0.pdf RM6219 - DPS Joint Schedule 2 - Variation Form v.2.0.docx DPS_PROFILE_LEARNING - v7.pdf READ FIRST RM6219 - DPS Needs v2.0.pdf RM6219 - Customer Needs v3.0.pdf
03/01/2023 15:07
147. Within the selection questionnaire I accidentally ticked learning technologies which is we will not be providing. How can I amend this to reflect just bespoke and standard off the shelf services?
If you do not wish to appear under this service/filter you can just not add any prospectus information to this section during the 'Qualified' stage of your application (this is the current stage of the application), as you will not appear in any search unless this has been completed.
04/01/2023 10:02

Welcome to Supplier Registration Service chat.
Please do not send any confidential information.

Please be aware that this chat is using translation software powered by Google Translate which may affect the accuracy of the language and phrases used.

Are you sure you wish to end this chat? Are you sure you wish to disconnect this chat? New chat message from Please use the 'End Chat' link to end this chat and close the window. Do you want to reset the chat window position? Reset windows