Clarifications
There are 84 clarifications for this DPS
55. With regard to the DPS Order Schedule 7 - Key Supplier Staff, please confirm that the definition/scope of key staff is limited to only those managers and staff involved in the sale of the vouchers/involved in managing this contract?
Key supplier staff will relate to an individual who is employed or engaged in any part of the provision of the deliverables of the contract. As per Order Schedule 7, a buyer may identify further key roles throughout the life of the contract, but these will need to be agreed between the buyer and supplier before adding to the list of key staff.
Answered
20/05/2025 12:32
54. With regard to the documents "DPS Core Terms" and "Schedule 1, Definitions", please confirm that the definition of Goods and Services to be provided under the [agreement/s] will mean the provision by the bidder of eyecare vouchers through a portal to be redeemed for eyecare goods and services in the bidder's locations.
Please refer to DPS Schedule 1 - Specification to view the range of goods and services that can be procured through RM6296. Specifically for eyecare, please refer to 4.3.2.
Answered
20/05/2025 12:04
53. Please confirm whether the supplier and buyer will have flexibility to define their own requirements of Goods and Services at Call off stage, as long as this is within scope of the specification?
This would be down to the Contracting Authorities needs and any requirements specification is provided separate to the contract terms and order form. As long as all the information is provided to suppliers and the location of the requirements is communicated these will be added to Order Schedule 20 - Order Specification. This is normally populated when the Contracting Authority is finalising the contract terms. There is a section in the DPS Schedule 6 (Order Form Template and Order Schedules) which requires the buyer to complete if there are any deliverables outlined in Order Schedule.
Answered
20/05/2025 12:01
52. We note that the document entitled "DPS Schedule 1 (Specification) states that: "The Service shall provide a compliant route for the Buyers to procure an eyesight testing Service for Visual Display Unit (VDU) users that meets the Health and Safety (Display Screen Equipment) Regulations 1992 (as amended in 2002) and the provision of safety eye care Services for all of the Buyers' Personnel." The service we would provide under the DPS is the supply of eyecare e-vouchers. Please can you clarify in relation to eyecare services that the following wording is acceptable for the DPS framework and all call off orders under it: The definition of Goods and Services to be provided under the [agreement/s] shall mean the provision by the bidder of eyecare vouchers through a portal to be redeemed for eyecare goods and services in the bidder's locations.
Any wording you wish to have added or amended in DPS Schedule 1 should be agreed with buyers on an individual contract basis
Answered
20/05/2025 12:02
51. With regard to Joint Schedule 3 - Insurance Requirements, please confirm that "1.2.4 maintained for at least six (6) years after the End Date" refers only to professional indemnity?
This will include all insurance listed in the "Annex: Required Insurances" section of the schedule, along with any other required insurances requested by and agreed with the buyer.
Answered
14/05/2025 16:05
50. With regard to Joint Schedule 5 - Corporate Social Responsibility, please could the CCS clarify which buying standards within the shared link suppliers are asked to comply with: https://www.gov.uk/government/collections/sustainable-procurement-the-government-buying-standards-gbs
Buyers will determine which, if any, of the standards within the link are applicable to the contract and the deliverables under said contract and agree this with suppliers.
Answered
29/05/2025 15:50
49. Please could the CCS clarify when Schedule 24 would apply?
This schedule is optional and is for customers to determine if it is relevant to be included.
Answered
14/05/2025 16:04
48. Please confirm that where suppliers are providing an e-voucher system, the term "supplier staff" would relate solely to those staff involved in managing the e-voucher system?
Supplier staff will include any personnel from the supplier organisation responsible for delivery and management of services under the contract.
Answered
14/05/2025 16:03
47. With regard to Schedule 18, Background Checks, please could the CCS provide an example for when " Supplier Staff must be vetted before working on the Contract." Would this be defined by the Buyer?
As per order schedule 18, this refers to convictions of supplier staff engaged in the provision of any deliverables under the contract. A buyer should list in Annex 1 any relevant convictions they wish to be checked and declared by the supplier. This schedule is optional for buyers to include.
Answered
14/05/2025 16:02
46. With regard to Schedule 9, Security, and in particular the Long Form requirement for ISO 27001/27002 compliance, please could the CCS advise whether NHS DSPT standards would be accepted as an alternative standard as they were for the RM6182 framework. NHS Digital requires organisations already accredited to ISO27001 to also be accredited to DSPT because they believe it provides greater assurance in relation to Personal Confidential Information, Understanding Responsibilities, Training and Managing Access. The DSPT is updated annually and accredited organisations are required to re-affirm compliance and submit updated evidence each year. Based on our understanding, the DSPT exceeds the CCS requirements for ISO 27001, so we would request it be accepted as an alternative.
CCS are happy to accept NHS DSPT as an alternative standard to ISO 27001. Suppliers should make clear to buyers prior to accepting a contract that this is the standard they have.
Answered
14/05/2025 16:02
44. With regard to Schedule 14, Service Levels, we note that "In line with the Sourcing Playbook, it is HMG's intention to publish the top Service Levels for the Government's most important contracts." Please could CCS confirm what would define the most important contracts?
Cabinet Office would decide on the definition of 'most important contracts' in previous years those contracts have been related to critical infrastructure and national services
Answered
09/06/2025 09:22
43. Can the CCS please confirm when Schedule 13 Implementation Plan should be completed and if this is optional for Buyers to use?
Schedule 13 Implementation Plan is an optional schedule for customers to include as part of their tender documents, and to be agreed between customer and supplier. It is a recommended schedule to set out and agree the implementation of services.
Answered
14/05/2025 16:01
42. Please confirm whether the document "DPS Appointment Form" is relevant and applicable for eyecare services?
Yes this form is applicable for all suppliers.
Answered
14/05/2025 16:01
41. Please confirm whether key subcontractors must be named on each order form?
Supplier's shall list all such Key Subcontractors on the Platform and in the Key Subcontractor Section in the Order Form. You need only disclose those Subcontractors who directly contribute to your ability to meet your obligations under the DPS Appointment Form (including under any Contract Agreement following a Competition Procedure).
Answered
20/05/2025 12:05
40. Please confirm whether Cyber Essentials Standard or Plus is required? In the "DPS Needs" document, as part of Bid Pack Part 1, point 27g indicates that only Cyber Essentials Basic is required, but point 47 contradicts this and states that Cyber Essentials Plus or equivalent is required: "You will be required to confirm in your response to Question 3.10.1 of the SQ that you will provide evidence of having a valid Cyber Essentials certificate (Cyber Essentials Plus or equivalent) in place following appointment to the DPS." Please confirm?
We can confirm that Cyber Essentials Standard is the required certification
Answered
14/05/2025 15:58
38. Please can you confirm for this DPS whether ISO27001 would be deemed an equivalent accreditation to Cyber Essentials
We are not able to accept ISO27001 as an equivalent to Cyber Essentials.
Answered
28/04/2025 16:45
37. Good morning, We are currently in the process of completing the DPS questionnaire and have some questions around the format of the pricing document, Vivup would normally provide a maximum price for the EAP per employee per annum based on a tiered employee headcount, we are struggling to understand how to price the service as the pricing document asks us to provide an hourly rate. Also, are we able to add in additional services within the pricing document alongside those listed such as Online GP, Legal Support, etc? Any advice or guidance would be much appreciated on this, Thankyou,
You are permitted to include headcount pricing but this should be detailed in the description, and any other additional details that aren't currently included to support customers and explain your pricing. Customers may then get in touch with you to clarify as part of their desktop evaluation.
Answered
10/04/2025 11:47
36. For this section of Stage 1, "1.14.10. The approximate percentage of contractual obligations assigned to the subcontractor" The percentage would vary dependent upon the Buyer's call-off contact requirement. Therefore, for the purpose of completing this questionnaire please advise how we should respond as a numerical value is required.
Please provide an average of these percentages via a reply to your Onboarding email thread.
Answered
10/04/2025 11:48
33. The pricing document in the questionnaire doesn't state anywhere for VDU eyecare vouchers (or eyecare vouchers of any kind). Is this correct? We cannot put the relevant prices in this spreadsheet.
"Services that have been included under the DPS rapid award for eyecare are:
DSE Eyesight Tests
Lenses
Prescription Spectacles
Safety Lenses
Prescription Safety Spectacles and Eye Shields
Prescription Polarised Spectacles
Prescription Sunglasses
Prescription Reaction Spectacles
Occupational Lenses
Prescription Lens Inserts
Fitness for Task Eyesight Tests
Colour vision tests
Additional eyecare services
If you are able to offer VDU eyecare vouchers or any other vouchers that aren't listed in any of the prepopulated fields on the prospectuses, please add these in as additional services lines on the most relevant pricing prospectus. We would also recommend adding these to the additional eyecare services prospectus so that customers can easily find this information and it isn't missed depending on the filters they select.
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Answered
13/01/2025 16:35
31. Please can this question be answered: The current CCS Framework has a pricing spreadsheet for helpline pricing - where providers provide a per head price for the EAP helpline based on headcount ranges. The CCS DPS does not provide the facility to price for this - which is crucial to EAP service delivery. Please provide an equivalent pricing document OR advise how helpline pricing is to submitted. This is absolutely crucial to enable bidders to proceed. Thank you
Answer has now been submitted.
Answered
13/01/2025 16:34