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There are 49 clarifications for this DPS

58. We supply software systems for HR, payroll, room and incident management etc. We can also handle customer contact centres or help desk or analyse process data or feedbacks etc, whether we can apply under contact centre, CAFM and Helpdesk services which are in scope of this DPS.

I would advise to look at our specification to ensure it fits within your scope of services you offer. However, you would most likely would tick the Smart FM Solutions and Helpdesk Services based on the services you have mentioned. Furthermore, the FM DPS is a management DPS rather than a supply DPS therefore there may be a limited number opportunities specific to supply.
Answered
07/05/2026 14:15

57. Hello, We are struggling to find Carbon Reduction template or document PPN/006, could you please send it or help us locate it. Kind Regards

This information has been sent to you by a separate email as it includes documents which are unable to be attached here.
Answered
07/05/2026 14:02

55. Is NHS Data Security and Protection Toolkit status of ' Standards Met' a satisfactory alternative to Cyber Essentials certification?

We do not accept anything other accreditation in place of the Cyber Essentials accreditation.
Answered
02/03/2026 16:45

54. We have been asked to register to the RM6264 DPS, but as we are an NHS Trust a number of the questions and/or essential criteria do not apply to us. Cyber Essentials (as an NHS Trust we are not required to have Cyber Essentials) Registered Numbers against our organisation (we would add our ODS number here but it mandates 8 digits) Financial Viability Risk Assessment Tool. Tab 1.1a is very much aimed at a private company, with tab 1.1b more not-for-profit / charity focused. W are an NHS Trust so fall into neither category. This is a selection of hurdles we have come across. Can you advise if any other NHS Trusts are on the DPS, and if you have any specific guidance from NHS Trusts who are bidding to be a supplier. Furthermore, once we submit, can you advise how long it takes to review our application and onboard onto the DPS?

Thanks for your question, as part of onboarding this DPS, unfortunately we cannot accept anything in place of Cyber Essentials, or equivalent. All appointed suppliers are required to have Cyber Essentials. We would advise that you complete the Financial Viability Risk Assessment to the best of your ability with whichever tab is most relevant to your organisation. Upon assessment, if the team require anything additional they will reach out.
Answered
20/03/2026 17:47

53. Good morning, Thank you for clarifying the document title. Please can you provide a copy of the DPS Appointment Form? Kind regards, ISS

As we are unable to attach documents to this response, using your email, you have sent above, we will send a blank copy of this form across to you.
Answered
28/01/2026 13:31

52. Please can you advise if a template version of the Framework Award Form is available to download?

When suppliers are appointed to the DPS they are issued a DPS appointment form to sign prior to becoming appointed, is this what you are referencing by 'framework award form' ?
Answered
27/01/2026 11:08

51. In the financial Risk Assessment we have provided information for the audited accounts for our immediate parent company. Our immediate parent is still in the process of filing accounts for 2024 the accounts for 2022& 2023 are entered in the risk assessment even though both the parent and ultimate parent have filed for 2024 & 2023 & 2022. Do you have any advice ?

We advise that you submit all accounts that have been filed at this time.
Answered
09/01/2026 11:39

50. Good Morning, Are suppliers contractually bound to accept opportunities on the framework just because we have signed the framework agreement. Or more to the point, can we refuse individual call-off contracts and do we have the ability to negotiate terms prior to signing a call-off contract on a case by case basis? Thank you

You are not contractually bound to accept all opportunities you are invited to bid for. We recognise for various reasons this may not be possible. However, what we do ask is that if you are not able to bid, or receive an EOI that you do not want to bid for, you provide some feedback as to why this may be. This assists the customer with their market engagement. With regards to negotiating the terms, as you will be aware, you sign up to the DPS based on the terms and conditions that are used within this DPS, (Public Sector Contract).
Answered
08/01/2026 14:21

48. In response to Question 129, the Authority states that Bidders must must be able to provide evidence by completing the Financial Viability Risk Assessment (FVRA) to demonstrate they have a D&B of at least 30 and meet the required financial ratios." Please can the Authority confirm therefore that for this stage of the evaluation process, it is expecting to receive completed FVRAs along with completed audit accounts to ensure compliance with the process by the submission date.

Yes, the FVRA and audited accounts are required at the time of submitting your application.
Answered
13/11/2025 13:32

47. For question 129. Do you meet the minimum level of economic and financial standing and/or minimum financial threshold specified within the evaluation criteria for this procurement? How do we know what the minimum threshold is? How would you advise to answer this question, if the minimum threshold cannot be acquired?

Suppliers must be able to provide evidence by completing the Financial Viability Risk Assessment (FVRA) to demonstrate they have a D&B of at least 30 and meet the required financial ratios. Please ensure you complete the FVRA as part of your application and provide it as part of your submission.
Answered
07/10/2025 13:11

45. Good afternoon, We are applying for the Facilities Management and Workplace Services DPS, can you please confirm that, if we are not rejected from the DPS that we can submit an application again?

If an application is in the "Assessing" stage, it goes through checks to progress to being "Appointed". If you are "Appointed" to the DPS, there would be no need to make another application, unless it is for a different DPS. If a "Rejection" should happen, details should be provided for when a new application can be made.
Answered
27/06/2025 12:19

44. We are applying to register for the following: Reference SQ-P2UP54Q Description RM6264 Facilities Management and Workplace Services DPS]. We have received additional questions from the CCS that we must complete in order to gain registration. These pertain to our financial position, which we have self-verified by confirming we could provide out company accounts. The new questions are extensive and it against our policy to provide anything that is not publicly available. We have also been asked to provide a Parent Company Guarantee. This is not something we can provide without a formal contract in place. Please can you advise how we can join in this DPS? Regards

CCS requires assurance about a Suppliers financial position and although you have self verified, CCS requires information to ensure this is the case. All Suppliers who on board the DPS have to complete a Financial Viability Risk Assessment and on the back of this if needed CCS can request additional information to satisfy the standards of the commercial agreement to provide all public sector buyers with the level of assurance that is required. Unless you are able to provide this information, you will not be able progress through the application to be appointed to the DPS. If you need any further information about the FVRA, additional information can be found in the Bid Pack. If you have any specific questions please let us know.
Answered
03/06/2025 17:21

43. In relation to the requirement for Smart FM Solutions including Computer Aided Facility Management (CAFM) Services. Would it be appropriate for a supplier which offers a Software as a Service solution for managing couriers and mailroom services, to apply to join this lot?. The supplier provides the software only, as a means for others to manage the couriers or mailroom service. I note that the management of couriers and mailrooms is a stated subset of Facility Management.

Yes, this would be the most likely service for you to tick. But please look at the specification first to ensure that it fits within what you can do. Alongside this, it's important to note that the Facilities Management DPS is a management DPS rather than a supply DPS, so there may not be many contracts for the supply element only.
Answered
17/03/2025 14:44

42. Is it possible to apply to just the landscaping elements of the DPS

Please complete the whole application and when you get to the services element, ensure that you select landscaping services.
Answered
17/03/2025 14:41

41. Are Linen Rental / Laundry Services included as part of this DPS?

There is a linen and laundry service, you can refer to the specification to see what this includes, but it has been left quite top level
Answered
17/03/2025 14:39

40. Why am I unable to complete the RM6264 Facilities Management and Workplace Services DPS Questionnaire, it says it is closed, but I have not completed it?

For assistance with your application, could you please liaise with the support service for Supplier Registration at: SRS service desk; +44 (0) 161 413 7982 support@nqc.com
Answered
26/02/2025 15:10

39. Could you confirm that CCS shall not be able to enter into any negotiation with regard to the terms (Core Terms, Schedules and Joint Schedules) associated with DPS RM 6264?

The T&C's cannot be amended from how they are set out
Answered
26/02/2025 14:49

38. Under 'Goods and Services' on the Supplier Registration form - where would consultancy services come under please?

With regards to where consultancy services sits under for goods and services, we would advise you to split out what services you can offer; for example, if this is for IT management, or fire safety management then we would advise splitting them further instead of 'consultancy' as a whole as there is not a specific filter type for consultancy.
Answered
15/01/2025 14:13

37. For Part 1 - Supply Chain: We use a variety of subcontractors for specialist works and these change dependent on location of works and availability. Please can you advise how many members of our supply chain you would anticipate we detail. Please can you confirm how we are to answer 'The approximate % of contractual obligations assigned to the Sub-Contractor' when work volumes cannot be defined at DPS stage?

When answering this question, you can just include key subcontractors, as this can be updated at call off, and the %- perhaps give the % based on reactive, an approximation?
Answered
08/08/2024 08:50

36. Hello, The FVRA states to ONLY Complete if you are a LIMITED or CHARITABLE/VOLUTARY COMPANY OR ORGANISATION. Which part of the FVRA Exactly is to be filled in as a Sole Trader? Kind Regards

Please select Private Limited Company/Publicly Listed Company from the drop down as a Sole Trader will need to populate tab 1.1a.
Answered
30/01/2024 14:49

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