Clarifications
There are 250 clarifications for this DPS
275. In response to Part 3: 'Relevant Experience' with regards to providing example contracts - when we put in contract end dates in 2027 and beyond, this comes up as an red error, and we can't continue the application. Is this intended?
As this is message you are receiving is a technical question regarding the DPS platform, please contact our Service Provider (support@nqc.com) for assistance.
Answered
23/09/2026 16:25
274. In response to Part 3: 'Relevant Experience' with regards to providing example contracts, we would like to submit two contract examples. The original contracts end in 2026, however both have had extensions until 2027. Can we use these as examples? Or do our contracts have to be completely finished by 2026 (including any extensions)?
Yes, the guidance states 'Contracts for supplies or services should have been performed during the past three years. Works contracts may be from the past five years.' and does not specify the contracts have to have completed.
Answered
23/09/2026 12:37
273. Can we add subcontractors at a later date - and in our application - click 'no' to the question regarding whether we are using subcontractors?
Yes. Although, please see 'RM6219 - DPS Joint Schedule 1 - Definitions v1.0' for "Subcontractor" and "Key Subcontractor" respectively to determine which is applicable to the circumstance.
Where concerning a "Key Subcontractor" please see 'RM6219 - DPS Joint Schedule 6 - Key Subcontractors v1.0'.
Answered
22/09/2026 09:56
272. We would like to submit two contract examples. The original contracts end in 2026, however both have had extensions until 2027. Can we use these as examples? Or do our contracts have to be completely finished by 2026 (including any extensions)?
It is unclear what this relates to. Please clarify if this is relating to financial assessment, proof of performance, capacity, etc.
Answered
22/09/2026 09:54
271. Your clarification dated 9 April 2025 allows suppliers to progress through the RM6219 application before obtaining Cyber Essentials certification, with proof required before appointment. Happy People at Work Limited does not yet hold certification and commits to obtaining it before appointment. However, question 64 states that answering No causes rejection. Please confirm how we should progress and record this commitment pending certification without triggering automatic rejection.
Please select 'yes' and proceed without uploading evidence. You will be contacted by the DPS Onboarding Team due to not providing the certificate. You can then outline you are in the process of obtaining a CE certificate, and the DPS Onboarding Team will await the receipt until appointing your organisation if your application is successful.
Answered
22/09/2026 09:50
268. Q143 Product Liability Insurance required? We provide education, events, content and online resources rather than physical products. Can we answer No, or is Product Liability cover mandatory for DPS appointment
Product Liability cover is not mandatory for appointment to the RM6219 Learning and Training Services DPS. You can safely answer "No" to Question 143 (Product Liability Insurance) within Part 3 of the standard Selection Questionnaire (SQ) without risking rejection or failing your application.
Answered
02/09/2026 09:50
266. My query is regarding Attachment 1f - RM6219 Standard Off The Shelf (SOTS) Pricing Matrix v1.0 Table 2 - Cost Component Breakdown. Only one table is provided but we are listing several courses where the percentage share is distributed differently. Do we complete this table as an average of all of them?
Referring to the guidance tab in Attachment 1f, the following is stated: 'You must complete a new Pricing Matrix for each Learning Category you are able to deliver Standard Off The Shelf Courses for'.
Answered
02/09/2026 09:55
265. I am looking to procure a supplier to act as a Managed Learning Service Provider for the sourcing, administration and management of our training requirements. Is this within the scope of this DPS?
Yes, this is within the scope of the RM6219 DPS. Best practice would be to issue a Capability Assessment (see documents for template) to ensure the suppliers invited to tender have the appropriate capability to provide the service required.
Answered
02/09/2026 09:47
260. In relation to questions 155 and 156, is Cyber essentials mandatory or can we bid with an equivalent. Also, our insurance cover is for slightly less from the statement requirement. Will we be required to upgrade in order to bid?
Equivalents can be assessed on a case-by-case basis, but they need to cover all 5 of the controls covered by Cyber Essentials. Minimum insurances need to be in place in order to be appointed onto the DPS.
Answered
12/06/2026 12:47
259. Can you confirm whether the tender for the Career Advisors CPD programme (reference: tender_513582/1557333) has been published yet, we have been unable to locate it. Many thanks
For queries relating to specific requirements / procurements ran by individual Contracting Authorities / "Buyers", you will need to contact them directly. GCA does not have sight of all procurements are Contracting Authorities / "Buyers" can use their own organisation's e-procurement tool to undertake procurements.
Answered
13/04/2026 10:28
257. Good afternoon. We are interested in this DPS however we note the following '65. Please confirm that your proposed sub-contractors agree to have Cyber Essentials certification on or before the execution of the first contract, in accordance with Clause 9 (Cyber Essentials Scheme) of the DPS Core Terms.' Our subcontractors are freelance trainers operating under our contract management and do not hold Cyber Essentials as they are not registered businesses. We hold Cyber Essentials as a company and our trainers/subcontractors are subject to the same processes under this when they are delivering services on our behalf. We are therefore asking if it is a mandatory requirement for this DPS for each of our Trainers to hold individual Cyber Essentials certifications or whether they would be accepted as operating under our approved systems. Thank you.
The relevant schedule for this question is DPS Schedule 9 covering Cyber Essentials. Para 2.5: "The Supplier shall ensure that all Sub-Contracts with Subcontractors who Process Cyber Essentials Scheme Data contain provisions no less onerous on the Subcontractors than those imposed on the Supplier under this Contract in respect of the Cyber Essentials Scheme under Paragraph 2.1 of this Schedule."
Essentially, if subcontractors process data that is relevant to the cyber essentials scheme using their own systems, they would need their own CE certificate. If a trainer is using your own systems following your own data security processes, and their use is included in your CE application and certificate, then they would be covered under your CE certificate.
Answered
09/03/2026 16:59
256. Good afternoon, We note that within the documents labelled RM6219 - Customer Needs v5 and DPS Schedule 1 - Specification v5.0, it is stated that: •All complaints shall be logged and acknowledged within twenty-four 24 hours of receipt •90% of complaints shall be resolved within 10 working days of receipt and 100% within 20 working days of receipt unless otherwise agreed with the Contracting Authorities •All complaints shall be recorded, together with the actions and timescales taken to resolve the complaint. Currently, our complaints are acknowledged within 3 working days of receipt, and then up to 20 working days to respond with a full written response to the complainant. Please could CCS confirm whether this would be accepted? Our timeline is based on the original timeframes as per NHS Complaints Guidance and wider public sector best practice and legislation. Ultimately, this approach ensures the appropriate level of investigation for the type of complaint takes place, to provide a full account of: •What happened •Why it occurred •Any subsequent actions necessary. Agreeing to a much shorter resolution timeframe for complaints would risk rushing the investigation process, and thus not properly resolving or learning from complaints, i.e., the time taken should be proportionate to the severity of the complaint. On this basis, would CCS be willing to accept timeframes up to the below: •Stage 1: Complaint investigated/responded to at a Head of Service level. Full response within 20-working-days. •Stage 2 - Final Appeal: Reviewed by appropriate Regional/National Director/Chief of Network and overseen by Complaints Manager. Full review/response within 20-working-days. If the final appeal does not uphold the complaint, complainants are informed of their right to appeal to the external Health Ombudsman/appropriate agency. Many thanks.
From looking at the Selection Questionnaire and DPS Questionnaire, there isn't a question about complaints handling, although it is a requirement of the services delivered through call-off contracts under the DPS agreement. The documents referred to above state that buyers can agree to a different complaints requirements. So you should be able to apply and if needed ask buyers to agree to different complaints requirements at the call-off stage.
Answered
09/02/2026 09:45
255. Good morning, KPMG have recently been awarded the Managed Learning Services Contract from RM6219. In the event that they wish to outsource an opportunity due to lack of inhouse capability or similar reasons, would the opportunities be posted under this agreement?
This commercial agreement is for public sector organisations to use. Any subcontracting opportunities would be conducted by suppliers using their own processes.
Answered
22/01/2026 09:14
254. Under part 1: Bidding Model, question 21 - Are you, or the group of economic operators (if applicable, proposing to use sub-contractors? Yes or no. Our business model is that we are a small core team of 11 and we have approx. 150 associate coaches worldwide who we individually match with a leader for coaching and leadership team work and facilitation. I can't add in all 150 associates details. What's the best way to answe this question?
If subcontractors change while a supplier is appointed, you can inform CCS of these changes. "Attachment 4 - RM6219 Additional Sub-Contractor(s)" can be used to input additional subcontractors, which is accessed from the bid pack.
Answered
22/01/2026 09:17
252. Good Afternoon, Further to your response to CQ 249 on 19/09/25, we are unable to submit our completed questionnaire without providing evidence for all questions in the SQ Evidence Submission section. Please can you advise? Many thanks
We can see your company has progressed to the next section.
Answered
22/01/2026 09:31
251. Please could you confirm the deadline for the selection questionnaire to be submitted.
There is no deadline for the selection questionnaire to be completed, suppliers can join the DPS at any time before the expiry date of 27th October 2028.
Answered
24/09/2025 12:27
250. Can CCS confirm if any of the learning categories include Procurement training/consultancy.
The learning categories are broad category / subject headings to help buyers shortlist their potential training needs. You can review the learning categories on the RM6219 webpage to help select which your training best suits under.
Answered
24/09/2025 12:26
249. Re question 170 please provide more detail and/or an example of what you require. Re questions 179 & 180 please provide a definition of 'Principal Contracts'. Re questions 182, 183, 183 & 185 please provide more details and/or an example of the kind of documentary evidence you are looking for.
The evidence upload questions only apply upon request. Some or all may be requested if a supplier doesn't meet the D&B Threshold of 50. More information would be provided if evidence is requested.
Answered
19/09/2025 07:38
248. In answer to clarification question 181 you have said "Q166 - Q172 & Q182 - Q185 are only required if you do meet the D&B Threshold of 50". Can you please confirm if this is still correct and if so does this refer to the D&B failure score?
Yes - that's correct, and it refers to the D&B failure score.
Answered
10/09/2025 18:05
247. We have been asked to submit the following Selection Questionnaire evidence- - Upload documentary evidence of audited accounts for the last two years - Upload documentary evidence for a statement of the cash flow forecast for the current year - Upload a bank letter outlining the current cash and credit position - Upload documentary evidence for a statement of the turnover - Upload documentary evidence for profit & loss account - Upload documentary evidence for current liabilities and assets - Upload documentary evidence for cash flow for the most recent year of trading for the organisation. If we are providing audited accounts it would seem unusual to require the other information requested. Please can you confirm that if we only submit our audited accounts, and not the other items listed above, it will not cause any issues/delays and will still allow us to progress to 'qualified' stage ?
As detailed in the "Read First" document in the Bid pack, you are only required to upload/provide these documents when requested.
Answered
12/09/2025 08:41