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What should I do if my activation fails?

Answer

Make sure you are providing correct details against required sections and if the Caps Lock key is pressed.
If this did not help, go to the ‘Forgotten your password?’ page from the sign in page.

 

Background

To complete your user registration on the platform you must first verify your email address by using the activation link
that will be emailed to you. This process is used to ensure that your user account is linked to your email address.
The activation link can only be used once and so the activation link may fail if you have already tried to use it before.

 

Steps

1. Go to the ‘Forgotten your password?’ page from the sign in page

2. Enter the email address that you used to register and an activation email will be sent to your email address

3. If the activation link continues to fail, use the Contact us form to get further help from the Support Team.

 



If you have any further questions regarding the Supplier Registration Service platform, please send  us a Contact us message select "Account Registration" and select "None of these questions helped" or please raise it via our Live Web chat where our support team will be happy to assist you with further information and guidance.
Support reps can assist you during weekdays from 9:00 am until 5:30 pm excluding England & Wales Bank Holidays.
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