Help

Where do I put the invitation code?

Answer Go to the 'Enter invitation code' page from your 'Options' on 'Your dashboard'.   Background Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area that is important to them. This may be a mandatory requirement as part of their supplier sel…

How do I invite a supplier to complete a questionnaire?

Answer Go to the ‘Manage category’ page from the Suppliers tab on the Dashboard and choose a category for the supplier(s) that you want to invite. Use the ‘Invitations’ option on the chosen category and upload a CSV file with your supplier data using the ‘Upload supplier invitations’ op…

Why have I received an invitation to complete a questionnaire?

Answer You have received an invitation because one of your customers would like you to complete a questionnaire or share a questionnaire that you or someone from your organisation has already completed on the platform.   Background Your customer(s) may need you to complete a questionnaire on th…

How do I share my questionnaire answers so that my buyers can see them?

Answer Find the questionnaire that you want to respond to on your Dashboard and press 'Share'.   Background Strict sharing controls ensures that only approved users on your organisation account can share questionnaire data with a buyer and data sharing can be managed and edited at any time thro…

Can I print out all of the questions before I start to answer the questionnaire?

Answer Yes, although you are encouraged you to view the questions online or download a PDF version rather than printing out all the questions.   Background Whilst you can download all the questions as a PDF file, this will give you every possible question and answer option. Most questionnaires…

Can I re use answers from a similar previously completed questionnaire?

Answer Yes, if you have previously completed a similar questionnaire you can re-use the answers when you start a new questionnaire.   Background The questionnaires on the platform are designed to cover a defined scope such as a location, a product or a contract. As such you may be required to c…

How do I start a questionnaire without an invitation code?

Answer If you do not have an invitation code, you can still start a questionnaire by choosing the relevant 'start questionnaire' link on the right-hand side of your dashboard.   Background Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area tha…

I cannot upload the documents that the question is asking for due to confidentiality reasons. How can I progress?

Answer If you are unable to upload relevant documents due to e.g. confidentiality reasons, then you must contact NQC via Contact us form or Live Chat as well as your buyer.    Background Most document uploads on a question are mandatory and require an upload in order to progress through to the…

How do I share my completed questionnaire answers with an invitation code?

Answer Find the questionnaire that you want to respond to on your Dashboard and press 'Share'.   Background Strict sharing controls ensures that only approved users on your organisation account can share questionnaire data with a buyer and data sharing can be managed and edited at any time thro…

Once I have shared my questionnaire answers can I change this?

Answer Yes, you can change who you share your questionnaire answers with at any time.   Background A combination of user permissions and strict sharing controls ensures that only approved users on your organisation account can view questionnaire data and offer to share this with a customer. The…

Can I review all of my answers before I submit my questionnaire?

Answer Yes, you can review all your answers and edit them before you submit your questionnaire.   Background Completing a questionnaire may require you to collect information from different parts of your organisation or from colleagues. The option to save and edit your answers at any time means…

I cannot meet the deadline to complete the questionnaire that was given to me by my customer. What should I do?

Answer If you are unable to meet your buyer deadline, use the Contact us form to inform us of this.    Background When invited by a buyer to complete a questionnaire on the Supplier Registration Service platform, the buyer will give you a deadline of when to complete the questionnaire by. If y…

Once I submit my questionnaire who can see my answers?

Answer Users on your own account with the relevant viewer permission and your customer(s) that the response has been shared with can see the answers.   Background A combination of user permissions and strict sharing controls ensures that only approved users on your organisation account can view…

How do I start a questionnaire?

Answer Go to the ‘Enter invitation code’ page from 'Your dashboard'.   Background Your customer(s) may need you to complete a questionnaire on the platform about a topic or policy area that is important to them. This may be a mandatory requirement as part of their supplier selection process…

Why can I not see the 'Share' option on my questionnaire?

Answer Start a Live Chat or send a Contact us Form to the NQC Support Centre who will look in to this.   Background The share button is available for users with the relevant permission. It allows users to share questionnaires that they have completed with registered buyers on the platform. The…

Will my answers be saved if I stop half way through completing the questionnaire?

Answer Yes, as soon as you press ‘Next Question’ on each page of the questionnaire your answers will be saved.   Background Completing a questionnaire may require you to collect information from different parts of your organisation or from colleagues. The option to save and edit your answer…

What are the drop down options under the question I am being asked?

Answer The drop down options provide further guidance when you are answering your questionnaire.   Background Each questionnaire available on the platform will have extra drop down guidance that is provided to suppliers completing the questionnaire. This is to help suppliers as well as providin…